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For more information, please contact:
Anita Tomins, Visitor and Group Services (519) 622-2336 #2228
e-mail:
anita@cambridgetourism.com
 (Cambridge, Ontario) On Wednesday, January 7,
2004, Romy Ahuja, newly appointed Director of Sales at the
Best Western Cambridge Hotel, received the December
Hospitality Hero Award presented by Cambridge Tourism.
Visitors who had requested a corkscrew during their stay
at the Best Western nominated Romy for his outstanding customer
service. When a corkscrew could not be located at the hotel,
Romy purchased a brand new one along with some wine glasses in a basket
for a special delivery to the guests. Upon further investigation, Cambridge
Tourism discovered that this is the typical type of service that Romy always
tries to deliver. “Romy continues to prove that little things mean
a lot”, commented Carmine Stumpo, General Manager at the
Best Western Cambridge Hotel. On numerous occasions guests
have written letters about the wonderful service that they
have received from Romy. One guest commented, “His kindness
and attentiveness to our requests and needs went far beyond
anything that I have experienced in the past 20 years!”
In another instance, a guest had forgotten his bathing suit,
so Romy surprised him with a new bathing suit that he had purchased, so
that the guest could enjoy the pool. Most recently, he made a couple’s stay
over Christmas extra special after hearing them comment that door-to-door
caroling was the only thing that they would really miss by not being at
home over Christmas. Using Christmas treats for motivation, Romy organized
for three children to go to their Suite door and sing Christmas Carols.
Because of his excellent service, Romy is often offered tips
from his thankful guests. These generous offers are always returned, as
Romy does not expect compensation for providing quality customer service.
When Romy was presented with his award, he told Cambridge Tourism ”Customer service is the
utmost important thing for me in business, but also in life
in general. I’m absolutely overwhelmed.”
Cambridge Tourism presented Romy at The Best
Western Cambridge Hotel with a gift basket overflowing with
contributions from our tourism partner businesses, a
Hospitality Hero plaque and a gold lapel pin to acknowledge
his achievement.
The Hospitality Hero Awards Program,
launched in October 2001, is designed to recognize individual
achievement in providing outstanding customer service and
hospitality to visitors to Cambridge and the surrounding
area. Awards are presented based on nominations received
from visitors and local area residents. Nomination forms
are available at over 280 Cambridge Tourism Partner businesses
and at Gateway - The Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Nominations can also be
submitted online at the Cambridge Tourism website
www.cambridgetourism.com
Nominate a Hero today!
THE HOSPITALITY HERO AWARDS
PROGRAM IS 100% FUNDED & SUPPORTED BY THE TOURISM INDUSTRY:
Sponsored by:
Media Partners:
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Cambridge Tourism
750 Hespeler Road, Cambridge ON N3H 5L8 • 1-800-749-7560 •
www.cambridgetourism.com
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