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For more information, please contact:
Anita Tomins, Visitor and Group Services (519) 622-2336 #2228
e-mail:
anita@cambridgetourism.com
(Cambridge, Ontario) On Thursday, January 20,
2005, Roger Benham, Owner/Operator of Tire Connection,
received the December Hospitality Hero Award presented by
Cambridge Tourism.
The nominator noted that customer service is
extremely important to her and she felt that Roger
definitely went over and above, especially when he didn’t
have to. This was demonstrated when the nominator had come
into his shop with a tire that she wished to have fixed.
 After
examining the level of damage, Roger concluded that the tire
was not repairable. Unfortunately, its replacement required
a special order that would take a week to come in. Because
Roger was concerned that the spare this customer was driving
on would be dangerous to use for a whole week, he kindly
insisted that he provide her with a tire from his shop in
the meantime. Roger then remained open after hours to
install the interim tire. The nominator added, "I always go
back to Tire Connection. I know that I will be treated
fairly and that he cares about his customers."
Roger has been in the business for 40 years and has been at
the Cambridge location for 14 years. When presented with his
award he noted that "The customer is most important. They
are the reason why you show up in the morning".
In recognition of his commitment to customer
service, Cambridge Tourism presented Roger with a
Hospitality Hero plaque, gold lapel pin and a gift basket
overflowing with contributions from Tourism Partner
businesses.
The Hospitality Hero Awards Program,
launched in October 2001, is designed to recognize individual
achievement in providing outstanding customer service and
hospitality to visitors to Cambridge and the surrounding
area. Awards are presented based on nominations received
from visitors and local area residents. Nomination forms
are available at over 280 Cambridge Tourism Partner businesses
and at Gateway - The Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Nominations can also be
submitted online at the Cambridge Tourism website
www.cambridgetourism.com
Nominate a Hero today!
THE HOSPITALITY HERO AWARDS
PROGRAM IS 100% FUNDED & SUPPORTED BY THE TOURISM INDUSTRY:
Sponsored by:
Media Partners:
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Cambridge Tourism
750 Hespeler Road, Cambridge ON N3H 5L8 • 1-800-749-7560 •
www.cambridgetourism.com
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