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For more information, please contact:
Anita Tomins, Visitor and Group Services (519) 622-2336 #2228
e-mail:
anita@cambridgetourism.com
 (Cambridge, Ontario) On Friday, March 12, 2004, Matt Steeves, Guest Services Agent at the Best Western Cambridge Hotel, received the February Hospitality Hero Award presented by Cambridge Tourism.
Matt was nominated for going out of his way to make sure a guest from Michigan received exceptional service during his stay in Cambridge. When the guest’s business trip was extended to an entire week, he realized that he had only packed enough work clothes for the few days he had originally anticipated. Our nominator went to speak with Matt at the front desk to request some laundry detergent to clean his clothes. Unfortunately, the guest was allergic to all of the brands that the hotel had available, but this didn’t stop Matt. On a cold, snowy February night, Matt walked across the street to Wal-mart and purchased the guest’s preferred brand so that he could do his laundry. Not only did Matt go out of his way to do this for the guest, but he also paid for the detergent out of his own pocket and refused to be reimbursed. The nominator, who has traveled all over the world, said that he really appreciates when someone goes out of his or her way for him - “Matt turned my stay in Cambridge into a great experience and I will be sure to return to Cambridge and stay at the Best Western”.
When presented with his award, Matt exclaimed, “This is unbelievable! Thank-you very much to Cambridge Tourism. This is something I would do for any guest and it’s the type of treatment that any guest should expect when staying at the Best Western Cambridge Hotel”.
Cambridge Tourism presented Matt at Best Western Cambridge Hotel with a gift basket overflowing with contributions from our tourism partner businesses, a Hospitality Hero plaque and a gold lapel pin to acknowledge his achievement.
The Hospitality Hero Awards Program,
launched in October 2001, is designed to recognize individual
achievement in providing outstanding customer service and
hospitality to visitors to Cambridge and the surrounding
area. Awards are presented based on nominations received
from visitors and local area residents. Nomination forms
are available at over 280 Cambridge Tourism Partner businesses
and at Gateway - The Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Nominations can also be
submitted online at the Cambridge Tourism website
www.cambridgetourism.com
Nominate a Hero today!
THE HOSPITALITY HERO AWARDS
PROGRAM IS 100% FUNDED & SUPPORTED BY THE TOURISM INDUSTRY:
Sponsored by:
Media Partners:
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Cambridge Tourism
750 Hespeler Road, Cambridge ON N3H 5L8 • 1-800-749-7560 •
www.cambridgetourism.com
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