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For more information, please contact:
Anita Tomins, Visitor and Group Services (519) 622-2336 #2228
e-mail:
anita@cambridgetourism.com
(Cambridge, Ontario, March, 2005) Carlo
Berrini, owner of the venerable Graystones Restaurant in
Cambridge, has provided "above and beyond" service to
customers since he opened his dining establishment in 1980.
He was nominated for a Hospitality Hero Award by a couple
that has been enjoying Graystones for many years. "Carlo's
willingness to accommodate special requests and his obvious
love of the restaurant business always makes for an
exceptional evening out," said the nominators. "We feel that
Graystones deserves to be rewarded for their long-time
commitment to quality and customer service".
 When
presented with the award, Carlo expressed surprise that his
simple motto -- "it doesn’t cost anything to be nice" -- had
earned him such an honour. Asked why he feels the restaurant
is consistently cited for customer service excellence (a
previous Hospitality Hero award winner is also on staff),
Carlo commented that "the secret is making your customers
happy and offering an environment where people can take the
time to really enjoy themselves in this fast food world".
Reflecting on the 25th anniversary of his restaurant, Carlo
said that the most satisfying aspect of his long stretch at
Graystones has been getting to know so many great people.
"If you don’t like people, don’t go in this business. This
has got to be a passion".
In recognition of his commitment to customer service,
Cambridge Tourism presented Carlo with a Hospitality Hero
plaque, gold lapel pin and a gift basket overflowing with
contributions from Tourism Partner businesses.
The Hospitality Hero Awards Program,
launched in October 2001, is designed to recognize individual
achievement in providing outstanding customer service and
hospitality to visitors to Cambridge and the surrounding
area. Awards are presented based on nominations received
from visitors and local area residents. Nomination forms
are available at over 280 Cambridge Tourism Partner businesses
and at Gateway - The Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Nominations can also be
submitted online at the Cambridge Tourism website
www.cambridgetourism.com
Nominate a Hero today!
THE HOSPITALITY HERO AWARDS
PROGRAM IS 100% FUNDED & SUPPORTED BY THE TOURISM INDUSTRY:
Sponsored by:
Media Partners:
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Cambridge Tourism
750 Hespeler Road, Cambridge ON N3H 5L8 • 1-800-749-7560 •
www.cambridgetourism.com
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