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For more information, please contact:
Anita Tomins, Visitor and Group Services (519) 622-2336 #2228
e-mail:
anita@cambridgetourism.com
CAMBRIDGE, ONTARIO - On April 21st 2005,
Esther Weber, an employee of Flight Centre in the Cambridge
Centre, was surprised with the March 2005 Hospitality Hero
Award. Her coworkers applauded as Cambridge Tourism staff
presented her with the honour.
 Weber
has been with Flight Centre for just over two years and was
nominated for going that extra mile to help a customer plan
a cruise. The nominator said "Esther is a personality plus.
She devotes as much time as her customers need to answer all
questions, from the big ones to the ones that might be
perceived as silly to others, but important to you as a
client. She treats customers like they are the most
important people in the world". The nominator was so happy
with the service he received that he has become a repeat
customer.
Weber said, "This is great. It’s not every day that you get
recognized for doing something that is just a regular part
of your job. Flight Centre prides itself on its customer
service". She described the best part of her job as being
able to work with and serve the public, and working
alongside her great coworkers who share the same service
oriented mindset.
Asked what customer service means to her, Weber replied
"It’s making sure that your clients are happy and satisfied,
even if it means going above and beyond your job duties.
Whether it is a honeymoon, anniversary or a bereavement
trip, you have to make sure your customer is satisfied".
In recognition of her commitment to customer service,
Cambridge Tourism presented Weber with a Hospitality Hero
plaque, gold lapel pin and a gift basket overflowing with
contributions from Tourism Partner businesses.
The Hospitality Hero Awards Program,
launched in October 2001, is designed to recognize individual
achievement in providing outstanding customer service and
hospitality to visitors to Cambridge and the surrounding
area. Awards are presented based on nominations received
from visitors and local area residents. Nomination forms
are available at over 280 Cambridge Tourism Partner businesses
and at Gateway - The Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Nominations can also be
submitted online at the Cambridge Tourism website
www.cambridgetourism.com
Nominate a Hero today!
THE HOSPITALITY HERO AWARDS
PROGRAM IS 100% FUNDED & SUPPORTED BY THE TOURISM INDUSTRY:
Sponsored by:
Media Partners:
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Cambridge Tourism
750 Hespeler Road, Cambridge ON N3H 5L8 • 1-800-749-7560 •
www.cambridgetourism.com
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