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For more information, please contact:
Anita Tomins, Visitor and Group Services (519) 622-2336 #2228
e-mail:
anita@cambridgetourism.com
CAMBRIDGE, ONTARIO - George Vallis, maintenance manager with
the Comfort Inn Cambridge, recently received a Hospitality
Hero Award for the persistence and goodwill that he
demonstrated in locating and returning a lost item to a
hotel guest. It all began when a delegate taking part in a
Royal Canadian Legion Convention had mentioned that he had
left his eyeglasses in a taxi. George contacted the taxi
company, who informed him that the glasses had been returned
to the arena. When a drive out to the arena proved
fruitless, George once again called the taxi company and was
told that the driver had left the item at the conference
registration desk. As the desk was no longer manned, George
made more telephone calls to track down who might have been
in charge of staffing at the time, including a call to his
own Legion Branch president. George’s investigative work
culminated in yet another trip to a different Legion Branch,
where the glasses were finally located.
When Cambridge Tourism staff surprised George with the
award, he modestly insisted that his efforts were not
extraordinary. "I know what it’s like to go without your
glasses," he chuckled. The semi-retired maintenance man was
applauded by his co-workers, who had gathered around to take
part in the award presentation. George’s manager, Cathy
Rogozynski, said that "fter several phone calls and trips
around town, all on his own time and of his own doing,
George returned the glasses to a very happy guest! We feel
that he is truly a Hospitality Hero."
In recognition of his commitment to customer service,
Cambridge Tourism presented Mr. Vallis with a Hospitality
Hero plaque, gold lapel pin and a gift basket filled with
contributions from Tourism Partner businesses.
The Hospitality Hero Awards Program,
launched in October 2001, is designed to recognize individual
achievement in providing outstanding customer service and
hospitality to visitors to Cambridge and the surrounding
area. Awards are presented based on nominations received
from visitors and local area residents. Nomination forms
are available at over 280 Cambridge Tourism Partner businesses
and at Gateway - The Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Nominations can also be
submitted online at the Cambridge Tourism website
www.cambridgetourism.com
Nominate a Hero today!
THE HOSPITALITY HERO AWARDS
PROGRAM IS 100% FUNDED & SUPPORTED BY THE TOURISM INDUSTRY:
Sponsored by:
Media Partners:
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Cambridge Tourism
750 Hespeler Road, Cambridge ON N3H 5L8 • 1-800-749-7560 •
www.cambridgetourism.com
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