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For more information, please contact:
Wendy Vasco, Acting Marketing Manager
Phone: (519) 622-2336 #2225
E-mail: wendy@cambridgetourism.com
 (Cambridge,
Ontario) On Friday March 7, 2003, Linda Elder, Owner of Kwik
Kopy, Cambridge, received the February Hospitality Hero Award
presented by Cambridge Tourism.
It was 5:15 p.m. on a Friday afternoon when a panicked
customer called Kwik Kopy with a rush job. The customer
did not know at the time that Kwik Kopy had closed at 4:00
p.m. that day. The client needed 2000 copies of an event
program printed and folded for a Sunday morning tradeshow.
Linda Elder, who was already working late, was not about
to close her doors on a panicked customer. She re-opened
her print shop, that had already closed for the weekend,
and got to work. Linda also came in over the weekend on
her personal time to coordinate and complete the job. “That’s
what customer service is all about,” said Linda. “It
sets you apart from other suppliers.”
Cambridge Tourism surprised Linda at her shop with a gift
basket overflowing with contributions from our tourism
partner businesses. Meanwhile in another room, nominator
Tara Brooks was anxiously awaiting the surprise visit as
she obtained a quote for another job. “She’s
a life saver!” says Tara, “she is always going
above the call of duty to help others.”
Linda had no idea that this surprise was taking place
and was almost left speechless when the Cambridge Tourism
staff and local media crew walked into her shop on Franklin
Boulevard. Linda commented, “I’ll have to
share this basket with my son, since he did come in to
help me out that weekend.” She said that she’d
also be sharing the basket with her staff, who work every
day to provide the best possible customer service.
The Hospitality Hero Awards Program, launched in October
2001, is designed to recognize individual achievement
in providing outstanding customer service and hospitality
to visitors to Cambridge and the surrounding area. Awards
are presented based on nominations received from visitors
and local area residents. Nomination forms are available
at over 250 Cambridge Tourism Partner businesses and
at Gateway - the Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Sponsored by:
Media Partners:
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For more information, please contact:
Michele Baumgarten, Marketing Manager (519) 622-2336 #2225
e-mail: baumgarten@cambridgetourism.com
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