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For more information, please contact:
Anita Tomins, Visitor and Group Services
Phone: (519) 622-2336 #2228
E-mail:
anita@cambridgetourism.com
 (Kitchener,
Ontario) On Thursday, June 5, 2003, Linda Outwater, Room
Attendant at the Holiday Inn Kitchener, received the May
Hospitality Hero Award presented by Cambridge Tourism.
Linda Outwater, a vital member of the Holiday Inn Kitcheners
housekeeping staff for 9 years, was recognized by a long-term
guest for going ‘above-and-beyond’ her expectations
and duties as a room attendant. Jonathan Lund, General
Manager at the Holiday Inn Kitchener indicated “Everything
Linda does is quite magical and she always does something
extra special for every guest”. Ensuring cutlery,
plates and napkins were available in the nominators room
and providing a humidifier when he was having health problems
with the weather, are only a couple of examples of going
that extra mile. The nominator spends a lot of time on
the road in various hotels and has never experienced such
fantastic service from a hotel, especially from their housekeeping
staff. The nominator told Cambridge Tourism that “it
was such a refreshing change to come and stay in this area”,
he nominated her “because he wanted to do something
to thank her and the hotel”.
Linda was shocked when Cambridge Tourism presented her
with the award and said, “I have enjoyed every minute
of working here, and to me it’s not just a job. It’s
important to me that guests have a great experience because
I want them to come back. She also said, “I don’t
get to travel so getting to know our guests and learning
about the places they’re from is my way of traveling”.
Cambridge Tourism surprised Linda at the Holiday Inn
Kitchener with a gift basket overflowing with contributions
from our tourism partner businesses, a Hospitality Hero
plaque and a gold lapel pin to acknowledge her achievement.
The Hospitality Hero Awards Program, launched in October
2001, is designed to recognize individual achievement in
providing outstanding customer service and hospitality
to visitors to Cambridge and the surrounding area. Awards
are presented based on nominations received from visitors
and local area residents. Nomination forms are available
at over 280 Cambridge Tourism Partner businesses and at
Gateway - the Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Sponsored by:
Media Partners:
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For more information, please contact:
Michele Baumgarten, Marketing Manager (519) 622-2336 #2225
e-mail: baumgarten@cambridgetourism.com
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