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For more information, please contact:
Jennifer
Shaver, Marketing Manager
Phone: (519) 622-2336 #2225
E-mail: shaver@cambridgetourism.com
 (Cambridge, Ontario) On Tuesday, July
8th, 2003, Vatche Soghomonian, Manager at Galaxy Cinema,
received the June Hospitality Hero Award presented by Cambridge
Tourism.
After
only working at Galaxy Cinema for 3 months, Vatche
Soghomonian is already proving to be a customer service
star. As Manager, Vatche was nominated for providing a guest
with outstanding service and hospitality. The nominator
took a group of 8 people, including her 5-year-old nephew,
to an afternoon matinee. Her nephew's ears have a very
strong sensitivity to loud sounds, but unfortunately she
had forgotten to bring along his earplugs that day. Once
the movie started he was very upset and screamed with pain
due to the sensitivity. Vatche reacted immediately and
provided her nephew with headphones to cover his ears.
When the headphones did not work, Vatche and his staff
arranged for chairs to be placed at the back of the theatre
to relocate the group. Concerned that this experience had
spoiled the group’s visit, Vatche provided replacement tickets for them
to come back and see the movie again. The nominator was
extremely impressed and told Cambridge Tourism, “He went way
out of his way to make us feel comfortable – he didn’t have
to do that for all of us!”
When Vatche was presented with the award he exclaimed, “Wow!
This is a great surprise, I am very overwhelmed.” He added,
“In customer service you just need to have a positive
attitude and make sure that you are always there. Sometimes
a simple hello can do wonders”. General Manager, Bruce
Rostamian said, “We are very proud of his accomplishment,
let’s celebrate!”
Cambridge Tourism surprised Vatche at Galaxy Cinemas with a
gift basket overflowing with contributions from our tourism
partner businesses, a Hospitality Hero plaque and a gold
lapel pin to acknowledge his achievement.
The Hospitality Hero Awards Program, launched in October
2001, is designed to recognize individual achievement in
providing outstanding customer service and hospitality
to visitors to Cambridge and the surrounding area. Awards
are presented based on nominations received from visitors
and local area residents. Nomination forms are available
at over 280 Cambridge Tourism Partner businesses and at
Gateway - the Cambridge Visitor & Business Information
Centre. Nominations can also be submitted on the Cambridge
Tourism website www.cambridgetourism.com.
Sponsored by:
Media Partners:
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For more information, please contact:
Michele Baumgarten, Marketing Manager (519) 622-2336 #2225
e-mail: baumgarten@cambridgetourism.com
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