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FOR IMMEDIATE RELEASE:
For more information, please contact:
Michele Baumgarten, Marketing Manager
Phone: (519) 622-2336 #2225
E-mail:
baumgarten@cambridgetourism.com
(Cambridge, Ontario – October 7, 2002) On
Monday October 7, 2002 Cambridge Tourism presented the 10th
Hospitality Hero Award to Francine McPartlin, Assistant Retail
Manager at the African Lion Safari’s Gift Shop.
Going ‘above-and-beyond’ comes naturally to Francine
McPartlin and driving a woman and her son home to Woodstock
at 10 p.m. at night is a perfect example. Upon closing the
shop for the night Francine found that a very distraught
woman with her young son had lost the keys to their car.
After numerous collect phone calls and still no one able to
come to their assistance, Francine took it upon herself to
make sure these visitors arrived home safely. Using her own
car, and on her own time, Francine drove this mother and son
home to Woodstock, the opposite direction that Francine
would have taken to her own home in St. George. After an
exciting day at the Safari, and the adventure of trying to
get home, the young visitor was so exhausted he even fell
asleep in Francine’s car.
Tina Kindt, Retail Manager and Francine’s supervisor was not
surprised at this uncommon act of kindness from Francine and
said "I have worked with Francine for over 20 years and her
nomination for the Hospitality Hero Award does not surprise
me! Francine looks upon her job as a 'labour of love'. She
continually provides outstanding customer service to all of
our guests and it's something that just comes naturally to
her. She is a great asset to African Lion Safari".
The Hospitality Hero Awards Program, launched
in October 2001, was designed to recognize individual achievement
in providing outstanding customer service and hospitality to
visitors to Cambridge & the surrounding area. Awards are presented based
on nominations received from visitors and local area
residents. Nomination forms are available at over 250
Cambridge Tourism Partner businesses & at Gateway, the
Cambridge Visitor & Business Information Centre. Nominations can also be
submitted online at the Cambridge Tourism website
www.cambridgetourism.com
Nominate a Hero today!
THE HOSPITALITY HERO AWARDS
PROGRAM IS 100% FUNDED & SUPPORTED BY THE TOURISM INDUSTRY:
Sponsored by:
Media Partners:
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Cambridge Tourism
750 Hespeler Road, Cambridge ON N3H 5L8 • 1-800-749-7560 •
www.cambridgetourism.com
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