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Ontario SuperHost and the NEW “Out of this World Series”… Customer Service workshops designed to raise the standard of service in your business so your customers’ needs are consistently met!
Cambridge Chamber of Commerce and Cambridge Tourism recognize the importance of excellent customer service in creating positive experiences in our community. These terrific programs are designed by the Ontario Tourism Education Corporation (OTEC) and made available through Cambridge Chamber of Commerce and Cambridge Tourism, your local host organization.
We offer full and half-day workshops that benefit not only the hospitality industry, but any industry that provides service to clients and customers. Give your business’ front-line, supervisory and management staff the core customer service skills they require and give your business a
customer care reputation!
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Cost: $88.00 plus GST.
All workshops are facilitated by a certified trainer and include a certificate of achievement, take-home manual, refreshments and take place at the GATEWAY Visitor & Business Information Centre, 750 Hespeler Road in Cambridge. First-class boardroom facilities create a favourable atmosphere for learning. SuperHost workshops include a catered lunch and an eye-catching lapel pin upon completion
SuperHost full-day workshops are held from 9am-4:30pm.
The "Out of this World Series" half-day workshops are held from 9am-1pm
 Download the SuperHost 2006 Registration Form in Adobe Acrobat format
291kb file
Click on the following links for a workshop overview.
Super Host Overview
71kb file
OUT OF THIS WORLD! Workshops
71kb file
TEAMWORK: How to build it and keep it
48kb file
Customer Loyalty and How to Achieve It
44kb file
Customer Communication and Connections
48kb file
SALESMANSHIP
43kb file
Dealing with DIFFICULT CUSTOMERS
48kb file
2006 Workshop dates:
Monday, January 30: TEAMWORK, How to build it and keep it
Monday, March 6: SUPERHOST Customer Service Workshop
Monday, May 1: Customer Loyalty and How to Achieve It
Monday, September 18: Customer Communication and Connections
Monday, November 13: SUPERHOST Customer Service Workshop
Join over 150 area businesses that have made the commitment to provide excellent customer service. Sign up today! To register for an upcoming session or to receive more information about the workshops or trainer’s credentials, contact Lisa Durocher, Events/Program Manager at 519-622-2221 ext 2229 or or
lisa@cambridgechamber.com .
For more information on the Ontario Tourism Education
Corporation visit their site at www.otec.org .
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